Returns Policy

Returns Terms & Conditions

• We accept returns for up to 30 days from purchase, only if the item is unopened and in original condition (including packaging). These items can be returned for exchange or store credit.
• You can return your order for a refund if the item is faulty, not fit for the intended purpose or not as pictured on the website. Items returned after 30 days may not qualify for a refund, or may incur an extra restocking fee.
• The customer is responsible for the cost of an item’s return, unless there was an error on our behalf.
• A Dog’s Best Life must be contacted before returning goods.
• We cannot offer refunds or exchanges on food, treats or any edible items that are opened for health reasons. Please make your selections carefully, and double check your order before submitting.

Damaged Or Faulty Items

If you received a damaged shipment or product, please email photos of the damaged item to info@adogsbestlife.com.au, include your invoice or order number and name, and we will work with you to resolve the issue.