We are a family run business based in Emerald, Victoria. We don’t have a shopfront but you can contact us by phone, live chat, Facebook Messenger or email.

Phone: 1300 142 702

Email: info@adogsbestlife.com.au

Operating Hours (AEST):
Monday to Friday – 8am to 7pm
Weekends – 9am to 5pm

Frequently Asked Questions

Please check our FAQ before sending us a message.

What are the delivery charges?

Orders over $100 are shipped free of charge via Australia Post Parcel Post, alternatively you can upgrade to express post for $9.99.

For smaller orders we charge a flat rate of $9.99 for shipping via Australia Post Parcel Post service.
Express Post is available for $14.99 flat rate.
If you have an urgent requirement, please contact us to discuss your needs.

How long does it take to ship my order?

Orders placed by 3pm on business days are shipped the same day.
Shipping is with Australia Post and the timeframe varies on your location and during the COVID-19 period it is very difficult to estimate. If you need something quickly we suggest choosing express post, or if it’s really urgent give us call or email and we can discuss other options.

Which payment methods are accepted in the Online Shop?

We currently accept payments by VISA, MasterCard and PayPal.

How long will you take to respond to my email?

We aren’t a big corporate whose email inbox is a black hole, we are here to help as quickly as we can and generally respond within 30-60 minutes during business hours. After hours emails will generally responded to within 4-8 hours.

I'm in Emerald too, can I collect my order?

We don’t currently offer a click & collect service, however for customers in Emerald we do offer free same day contactless delivery.

Send us an email